Cancellation, Refund & Rebooking Policy
By booking a camping or glamping stay at Retreat at Hope Farm, you agree to the cancellation, refund, rebooking, deposit, add-on, and booking modification policies below. Please review this policy before submitting payment or confirming your reservation.
Summary: Full refund if canceled within 48 hours of booking and at least 14 days before check-in. 50% refund of the nightly campsite or glamping site rate for cancellations made 7 to 14 days before check-in. No refund for cancellations made less than 7 days before check-in, no-shows, or early departures.
Full Refund
Guests may receive a full refund of the nightly campsite or glamping site rate if cancellation is made within 48 hours of booking and at least 14 days before check-in.
50% Refund
Guests who cancel 7 to 14 days before check-in may receive a 50% refund of the nightly campsite or glamping site rate. Prepared, staged, used, reserved, or non-refundable add-ons may not be refunded.
No Refund
Cancellations made less than 7 days before check-in are non-refundable.
No-Shows
Guests who do not arrive for their reservation are not eligible for a refund.
Early Departure
Guests who leave early after check-in are not eligible for a refund for unused nights, unused add-ons, or unused site time.
Processing Fees, Platform Fees & Card Fees
Processing fees, platform fees, service fees, and card fees may be non-refundable when charged by a third-party payment processor, booking platform, merchant processor, or card provider. Any refund issued by Retreat at Hope Farm may be reduced by non-refundable third-party fees when applicable.
Add-On Cancellation Policy
Some add-ons may be non-refundable once prepared, staged, reserved, held, or used. This may include, but is not limited to, campsite preparation, glamping tent preparation, premium site placement, light-duty electric setup, approved pet cleaning preparation, early check-in, late check-out, trash pickup, fishing access, bait, charcoal, water, ice, firewood, koi pond/photo access, bonfire/fire pit preparation, yoga class preparation, or other farm experiences.
Nightly add-ons are tied to the reservation dates. One-time, per-stay, per-use, per-person, per-group, or per-pickup add-ons may have different refund treatment depending on whether they have already been prepared, staged, reserved, held, or used.
Bonfire, Fire Pit & Weather-Sensitive Add-Ons
Bonfire/fire pit add-ons and other outdoor add-ons may be canceled, delayed, modified, or restricted by Retreat at Hope Farm due to weather, wind, drought, burn restrictions, unsafe ground conditions, storms, lightning, flooding, maintenance needs, or safety concerns.
Weather, Farm Conditions & Safety
Retreat at Hope Farm is an outdoor working farm. Weather, mud, storms, lightning, flooding, unsafe wind, ground conditions, utility issues, rural conditions, insects, grass, heat, cold, darkness, and other outdoor farm conditions may affect access, parking, add-ons, or guest activity.
Normal rain, seasonal weather, rural conditions, insects, mud, grass, heat, cold, and outdoor farm conditions are not automatic grounds for a refund. If Retreat at Hope Farm determines that conditions are unsafe before check-in, we may offer a reschedule, credit, modification, or refund depending on the situation.
Rebooking Credit
Retreat at Hope Farm may offer a one-time rebooking credit at our discretion when weather, emergency circumstances, scheduling issues, or farm conditions affect the stay. Rebooking credits must be used for a future available camping, glamping, or approved farm booking.
Once a rebooking credit is issued and applied to a new reservation, the rebooked reservation is not eligible for a cash refund. Pending rebooking dates may be held for up to 72 hours. If the guest does not confirm the new date within that time, the hold may be released.
Refundable Deposit
The camping refundable deposit may be used for damage, excessive cleaning, trash issues, spills, pet issues, late departure, unauthorized guests, unauthorized vehicles, fire misuse, tent damage, campsite damage, rule violations, or other guest-caused issues.
If the site is left clean, no damage occurs, and all rules are followed, the deposit will be refunded after checkout inspection. Refund timing may vary depending on the payment method, payment processor, bank, booking platform, merchant processor, or card issuer.
Booking Modifications
Date changes, guest count changes, camping setup changes, tent count changes, light-duty electric access, add-ons, extra vehicles, pets, service animals, and special requests must be approved by Retreat at Hope Farm. Guests are responsible for any additional charges, taxes, fees, or add-on costs related to approved booking modifications.
If Retreat at Hope Farm Must Cancel
If Retreat at Hope Farm must cancel a confirmed reservation before check-in because the site is unavailable, unsafe, inaccessible, or otherwise unable to be provided, guests may receive a refund or may choose to rebook for a future available date.
Retreat at Hope Farm is not responsible for guest travel costs, fuel, lodging elsewhere, missed events, lost time, or other indirect expenses.
Please read carefully. Your cancellation and refund rights are based on the timing of your cancellation, the status of your stay, the nightly campsite or glamping site rate, and whether add-ons, services, supplies, or site preparation have already been reserved, staged, prepared, held, or used.
